1. Order Processing Time

At Danton, all orders are processed within 1–3 business days.

Processing times do not include weekends or public holidays. During busy periods, including sales, holidays, and special promotions, processing may take longer than usual. If a significant delay occurs, Danton will notify customers by email.

2. Shipping Time & Delivery Estimates

Estimated delivery times after dispatch are:

Japan
📦 Standard Shipping: 8–12 business days

International Shipping
🌍 Worldwide Delivery: 10–15 business days

Delivery times may vary depending on the destination, customs clearance, carrier delays, weather conditions, and other logistical factors.

Danton does not guarantee exact delivery dates.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight and size

Any customs duties, import taxes, or additional fees charged by the destination country are the customer’s responsibility.

4. Order Tracking

Once your Danton order has been shipped, you will receive:

  • Shipping confirmation by email
  • A tracking number

Tracking information may take 24–72 hours to update after the order has been shipped.

5. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate and complete shipping information.

Danton is not responsible for:

  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts
  • Packages lost due to incorrect address information

If an order is returned because of an incorrect address, additional shipping charges may apply for reshipment.

6. Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • VAT or local taxes
  • Import processing fees

These charges are determined by the customs authorities in the destination country and are not included in Danton product prices or shipping fees.

Danton is not responsible for delays caused by customs clearance.

7. Lost or Stolen Packages

Once a package is marked as Delivered by the shipping carrier, Danton is not responsible for the shipment.

If your package is:

  • Lost during transit
  • Marked as delivered but not received
  • Stolen after delivery

Please contact your local shipping carrier or post office immediately.

Danton will assist with delivery investigations where possible; however, refunds for lost or stolen packages cannot be guaranteed.

8. Delivery Delays

Delivery delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Carrier-related issues
  • Public holidays
  • Incorrect delivery information

Danton does not refund shipping costs for delays caused by circumstances outside our control.

9. Damaged Shipments

If your Danton order arrives damaged:

  • Take clear photos of the package and damaged item.
  • Contact our customer support team within 48 hours of delivery.

After reviewing the issue, Danton may offer a replacement or refund where applicable.

10. Returns Due to Non-Delivery

If a package is returned to Danton because of:

  • Refused delivery
  • Unpaid customs fees
  • An incorrect shipping address
  • Multiple failed delivery attempts

Danton will refund the product cost, minus applicable shipping charges, once the package has been returned and inspected.

Reshipping may be arranged upon request, subject to additional shipping fees.

11. Contact Us

If you have questions about shipping, order tracking, delivery delays, or other shipping concerns, please contact Danton Customer Support through our official contact page.

📩Email: support@danton-japan.com