1. Return Eligibility

At Danton, customers may request a return if the following conditions are met:

  • The item is unused and in the same condition as received.
  • Original tags, labels, and packaging remain intact.
  • The return request is submitted within 14 days of delivery.
  • The item shows no signs of wear, washing, damage, or alteration.

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Customized or personalized products
  • Gift cards
  • Items specifically marked as non-returnable at checkout

2. How to Request a Return

To request a return, please contact Danton customer support.

Please include the following information:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Clear photos, if the item is defective or incorrect

Once your return request is approved, Danton will provide the return address and further instructions.

3. Return Shipping

For standard returns:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service.
  • Danton is not responsible for return packages that are lost or damaged during shipping.

If the return is caused by an error on our part, such as receiving an incorrect or defective item, Danton will cover the applicable return shipping costs.

4. Return Inspection

Once we receive your returned item, Danton will inspect it to ensure that it meets our return requirements.

A return may be rejected if:

  • The item does not meet the eligibility requirements.
  • Original tags or packaging are missing.
  • The item shows signs of use, washing, damage, or alteration.

If your return is approved, we will notify you by email.

5. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note:

  • Original shipping charges are generally non-refundable unless the return is due to an error by Danton.
  • A restocking fee may apply where applicable.

6. Exchanges

Danton may replace an item when:

  • The product arrives defective.
  • The wrong product was sent.

For size or color exchanges, please contact our customer support team.

Exchanges are subject to product availability, and additional shipping charges may apply.

7. Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Danton within 7 days of delivery.

Please provide clear photos showing the issue.

Depending on the circumstances, Danton may provide:

  • A replacement item; or
  • A full refund.

For confirmed defective or incorrect items, Danton will cover the applicable shipping costs.

8. Order Cancellations

Orders may only be cancelled before they are shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. Policy Updates

Danton reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact Danton customer support through our official contact page.

📩Email: support@danton-japan.com